FAQ – Hotel Grauer Bär, Innsbruck
Welcome to our FAQ section! Here you’ll find a clear summary of the most important information about your stay at Hotel Grauer Bär and H5 Studios.
Reservations & Payment
- Hotel rooms: available from 3:00 p.m.
- H5 Studios: starting at 4:00 p.m.
Please check out of your room by 11:00 a.m. on the day of your departure.
You are welcome to leave your luggage in the luggage room at the front desk at any time
Amenities & Services
Rooms can be reserved directly through our booking page: https://grauer-baer.direct-reservation.net/de/search/accommodation/hotel-grauer-bar–h5-studios–more/rooms
Individual rooms can be canceled free of charge up to 3 days before arrival
Cash, all major credit cards, and debit card payments.
Yes, a credit card is required to guarantee the reservation.
Check-in & Check-out
Parking is available in the public downtown parking garage (entrance: Kaiserjägerstraße 1) with direct access to the hotel at a daily rate of EUR 18.00 per day
For stays of several days, we can convert your entry ticket into a multi-day ticket at the front desk, which allows you to enter and exit at any time.
Our wall boxes are available for your use in the hotel garage. To activate your account, you’ll need an activation token, which you can get at the front desk.
You can conveniently have your charging charges billed through the hotel front desk.
Please contact our team at checkout or before you leave.
Additional charging stations are available in the public underground parking garage.
Yes, free Wi-Fi is available throughout the hotel.
Yes, we have accessible rooms. Please note, however, that they are not fully wheelchair-accessible.
https://www.grauer-baer.at/wellness/
Swimming Pool 8:00 a.m. – 9:00 p.m.
Outdoor Jacuzzi 5:00 p.m. – 9:00 p.m.
Sauna & Steam Room 5:00 p.m. – 9:00 p.m.
Day Spa
Unfortunately, day spa services are not available to non-residents.
Fitness & Massages
Our fitness partner is BASE FIVE.
Opening hours:
Mon 07:00 – 21:00
Tue 07:00 – 21:00
Wed 07:00 – 21:00
Thu 07:00 – 21:00
Fri 07:00 – 20:30
Sat 08:00 – 18:00
Sun 15:30 – 20:00
Massages can be booked directly through their website: https://www.basefive.at/
Meals
- Hotel guests: Breakfast is included in the room rate.
- Guests at H5 Studios: Breakfast can be added to your reservation for €16.00 per person per day.
- Breakfast for outside guests: €25.00 per person
• Mon–Fri: 11:30 a.m.–2:00 p.m. (kitchen closes at 1:30 p.m.)
• Tue–Sat: 6:00 p.m.–10:00 p.m. (kitchen closes at 9:00 p.m.)
Yes, the breakfast buffet offers vegetarian, vegan, and gluten-free options.
Location & Surroundings
- From the train station: about a 10-minute walk or a short taxi ride.
- From the airport: A taxi costs about €20.00, or take bus line F directly to the city center.
Just 150 meters from the hotel entrance.
Children & Families
- Cribs: €10.00 per night
- Business Suites & Suites: 1 double bed + 1 double pull-out sofa
Miscellaneous
- Cribs: €10.00 per night
- Business Suites & Suites: 1 double bed + 1 double pull-out sofa
Yes, pets are allowed. Additional charge: €10.00 per night.
Please note: Pets are not allowed in the breakfast room.
For stays of 2 nights or more, the Welcome Card is included and will be issued at the front desk after check-in.
You can leave your luggage at the hotel front desk at any time.
The ski bus stop is located at the bus parking lot by the Hofgarten, about a 5-minute walk from the hotel.
If you have any further questions, our team is always happy to help!
YOU CAN REACH EVERYTHING ON FOOT OR TAKE THE BUS. THE BUS STOP IS ONE MINUTE AWAY FROM THE HOTEL. IT DOESN’T GET ANY BETTER THAN THIS.
THE HOTEL IS ONLY A FEW STEPS AWAY FROM THE GOLDEN ROOF AND VERY CLOSE TO THE BEAUTIFUL COURTYARD GARDEN. EDINA, AUSTRIA VIA BOOKING.COM
